FREQUENTLY ASKED QUESTIONS

SUPPORT AND FEED BACK:

HOW DO I GIVE REVIEW FOR THE PURCHASE ON ‘TADA’?

We are always happy to receive comments from customers about their shopping experience. On every product page you will find a review section where you can express your review. You can comment on our face book page too. Use #’Tada’ for in Instagram, Facebook to be in the loop.

HOW DO I GET IN TOUCH WITH ‘TADA’ CUSTOMER CARE SUPPORT?

For fast responses, you may contact us through the customer care whatsapp number provided or the customer care mail address provided on the contact us page.

Gift Wrapping

GIFT WRAPPING:
ARE THERE ANY EXTRA CHARGES FOR GIFT WRAPPING?

There is no extra charge for gift wrapping unless customer specifies any particular suggestion of wrapping. You can contact with us to know more about the extra charge.

WHO CAN RETURN THE ORDER (RECEIVER OR THE CUSTOMER)?

Return of gift can be done in normal product return process which can be done by the customer only.

MY ACCOUNT, LOGIN & ALERTS:

DO I HAVE TO REGISTER TO SHOP?

Not necessarily. You can shop as a guest without registering. Although we request you to create an account with us, for it will help to store details with us and you do not have to enter your details every time you shop with us. Registering with your Facebook/twitter account will be more easy and fast for you.

WHAT ARE THE BENEFITS OF CREATING AN ACCOUNT?

By creating an account in ‘Tada’ website you can access to all our services. Once you enter the details with us while registering you are getting offers with us and newsletters for seasonal offers. You do not have to enter you enter your details every time you log in as guest and also you can always check with us for details of your order.

IS THERE ANY REGISTRATION CHARGES?

Creating an account with ‘Tada’ is absolutely free.

WHAT TO DO IF I HAVE TROUBLE LOGGING IN?

Follow these instructions if you face an issue logging in:

    • Check your login details. Your username is the e-mail address you used for registration.
    • Ensure that your web browser accepts cookies.
    • If you have forgotten your password, reset your password using the ‘Forgot your Password’ link on the sign-in page.
    • In case the system is undergoing maintenance, please try logging in again after 30 minutes.

If you are still unable to access your account, please contact our Customer Care through mail. We will resolve the issue at the earliest.

SHOULD I BE CONCERNED ABOUT PRIVACY DETAILS ENTERED IN WEBSITE?

Do not worry at all! We are absolutely following strict policy to safeguard the private details of the customers. The personal information collected is done to enable us to send you the products you have ordered and to validate your identity, as well as to provide us with a way to get in touch with you if the need should arise.

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorized access. We do not pass on, trade or sell your personal information to anyone. In case you need more details please go through our PRIVACY POLICY.

WHAT TO DO IF I FORGOT MY PASSWORD?

If you have forgotten your password, reset your password using the ‘Forgot your Password’ link on the sign-in page. A personal link will be send to your mail; you can click on the link and then follow the instructions to get back to your account without any other trouble.

HOW TO ACCESS NO SMS, NEWSLETTERS (DND)?

You are free to activate No SMS or Newsletters by unsubscribing us. You can also activate DND from our website.

 

PAYMENTS:

WHAT ARE THE MODES OF PAYMENTS TO PURCHASE WITH ‘TADA’?

We accept the following modes of payment:

  • Debit card or Credit cards or net banking of all major banks
  • Cash on delivery
WHAT ARE COD AND ADDITIONAL CHARGES IF ANY?

COD refers to Cash on Delivery. It is to smoothen your purchase with us if you do not possess a credit/debit card or if online shopping is not in your forte. ‘Tada’ offers the delivery on your doorsteps with COD. Not all products have the option of COD option. Please check the website and product details to check whether the COD is available. We do not offer COD for all locations too. You can confirm with us by contacting us through whatsapp or mail or before placing order.

CAN I DO COD AT ONE LOCATION AND DELIVERY AT SOME OTHER LOCATION?

‘Tada’ always supports those who love to gift their beloved. So, ‘Tada’ will deliver you gifts at your provided location and collect the cash at your comfortable location, provided which shall be mutually agreed before order placement.

HIDDEN COSTS (SALES, TAX ETC.)

There are no hidden charges.

FAILED TRANSACTION BUT MONEY IS DEDUCTED.

This will be handled by emergency handling division of ‘Tada’ and prompt action will be taken in favor of customer.

RETURN AND REFUND:

WHAT IS ‘TADA’ RETURN POLICY?

‘Tada’ offers you option to replace /return the products bought on ‘Tada’ within 7 days of the receipt of the order. We follow “No question asked policy’. You can return /replace the product if you did not reach satisfaction level with:

  • Quality of the product
  • Fitting of the product
  • Or if you receive a damaged product

All items to be returned or replaced must be unused and in their original condition with all original tags and packaging intact.

HOW CAN I PLACE A RETURN REQUEST?

If you are not satisfied with the order you placed and wish to replace the order please do follow the instructions:

  • Create a replacement request online. You can place replacement order within 7 days of delivery.
  • Log in to your ‘Tada’ account and go to MY ORDERS section.
  • Select the item you wish to replace and click on the Return/Replacement link against the order.
  • Fill the form in the required details for replacement.
  • We will ensure the process of replacement as soon as possible after receiving the request.
HOW LONG IT WILL TAKE TO GET REFUND?

It may take a time being of 7-14 days for refund completion. For all orders, the refund amount will be credited to the same account where order was placed. If you request for refund for cash on delivery order, and if it meets the criteria for refund it will be credited to your account and we may require the following details for that:

  • Bank name
  • Account holder’s name
  • Bank account number
  • Branch address

TOP QUERIES:

HOW TO PLACE RETURN / REPLACEMENT REQUEST?

If you are not satisfied with the order you placed and wish to replace the order please do follow the instructions:

  • Create a replacement request online.
  • Log in to your ‘Tada’ account and go to MY ORDERS section.
  • Click on the Return/Replacement link against the order.
  • Fill the form in the required details for replacement.
  • We will ensure the process of replacement as soon as possible after receiving the request.

You can place replacement order within 7 days after delivery.

HOW DO I PLACE CANCELLATION REQUEST?

If you wish to cancel the placed order please follow the instructions:

  • Create a cancellation request online.
  • Go to your account and click cancel in MY ORDERS.
  • Choose the cancellation option and fill in the required field.
  • Once you place the cancellation request we will confirm and do the needed as soon as possible for the request.
  • Cancellation is not possible for some items, which will be notified prior to order placing.
  • Cancellation is not possible once the item is out for delivery.
IF PAID COD HOW TO CLAIM FOR REFUND?

If you request for refund for cash on delivery order, and if it meets the criteria for refund it will be credited to your account or as per the original mode of payment. We may require the following details for bank payment:

  • Bank name
  • Account holder’s name
  • Bank account number
  • Branch address
HOW LONG IT WILL TAKE TO GET REFUND FOR ORDER RETURN?

It may take a time being of 7-14 days for refund completion. For all orders, the refund amount will be credited to the same account where order was placed.

HOW DO I REPLACE A PHYSICALLY DAMAGED PRODUCT?

We make sure the maximum for the safe delivery and quality of the product. To avoid hassle, please check the product is packed properly and there is no physical damage on the carton. If you are concerned, please do mind to call our customer support or contact through whatsapp for further assistance.

WHAT NEXT AFTER PLACING ORDER?

RELAX! Once you place the order in proper way rest is our responsibility, we will inform you the order details and delivery details via E-mail or SMS.

HOW DO I REQUEST REPLACEMENT AFTER RECEIVING WRONG PRODUCT?

We take utmost care to ensure the safety of the product and customer satisfaction. Unfortunately if you receive a wrong product please do feel free to raise a replacement request or refund for the particular product.

ORDER TRACKING:

HOW DO I CONFIRM ORDER?

Once your order is confirmed and processed, you will receive a notification via E-mail/SMS explaining the order and delivery details. You can also check in to your account in website and go for current status of your order.

WHAT IS ORDER VERIFICATION?

Order verification is done by ‘Tada’ for all the cash on delivery orders. It is to ensure the authenticity of the order and to make sure there is no confusion and inconvenience to the customer.

HOW DO I CHECK THE STATUS OF ORDER?

Visit your account in website and check for MY ORDERS and TRACK ORDER. Or for fast responses, you can send us mail or ping us through whatsapp account provided.

DIFFERENCE BETWEEN SHIPPING AND DELIVERY TIME?

Shipping refers to packing and dispatch of your order. While placing the order you will notice shipping time period on the products displayed (shipping time may vary according to the products) eg: dispatched within days. This refers to the number of working days it will take to dispatch the product from our side. Delivery time may vary according to the address specified.

DO I HAVE TO PAY SHIPPING OR DELIVERY CHARGES?

Shipping and delivery charges are particular for products which are already displayed in the product description. Many of the products are delivered with no shipping or delivery charges. Sharjah, Dubai and Ajman are free delivery emirates.

HOW CAN I FIND OUT ‘TADA’ DELIVERS TO MY LOCATION?

You may find out the places we deliver from our website. ‘Tada’ will keep on updating the places we deliver and in case if your place was not in the list, please visit us again to see if this has changed. Or in case if you want a quick response, you can contact us through whatsapp or mail.

FASTER DELIVERY OPTIONS?

Faster delivery option (Same day/Next day) is available for selected options only. You can check details in the product details itself. As most of our service is customized time takes a fundamental position to make the surprise best of its field.

WHAT IF REQUEST IS NOT DELIVERED ON DATE?

We for being professional will do the best to avoid such a situation. But in case if your product is not delivered on the promised date we will do the compensation according.

 

Please note that this policy is not applicable for the following situations:

  • If the address or PIN code provided is incorrect.
  • Nobody is present at the address to collect the order.
  • If cash is not there to receive COD order.
  • If you ask for a delayed delivery.
  • If you accept to pick up the delivery later point in time.
  • If ‘Tada’ failed to verify your authenticity.
HOW DO I SPECIFY THE LOCATION FOR DELIVERIES?

You can share the location of delivery through your whatsapp account or else you can send us detailed mail or ask us to call you back.

INTERNATIONAL SHIPPING?

Unfortunately, our delivery is limited to locations which you can see in our website. But in near future our plans are intended to extend the shipping locations.

CANCELLATION & REPLACEMENT:

HOW TO CANCEL MY ORDER?

If you wish you cancel the placed order please follow the instructions:

  • Create a cancellation request online.
  • Go to your account and click cancel in MY ORDERS.
  • Choose the cancellation option and fill in the required field.

Once you place the cancellation request we will confirm and do the needed as soon as possible for the request

HOW DO I PLACE REPLACEMENT REQUEST?

If you are not satisfied with the order you placed and wish to replace the order please do follow the instructions:

  • Create a replacement request online. You can place replacement order within 7 days of delivery.
  • Log in to your ‘Tada’ account and go to MY ORDERS section.
  • Select the item you wish to replace and click on the Return/Replacement link against the order.
  • Fill the form in the required details for replacement.
  • We will ensure the process of replacement as soon as possible after receiving the request.
HOW DOES I CANCEL ORDER FOR DELAYED DELIVERY?

You may cancel the order if the order has not been shipped yet. Go to MY ORDERS and follow the instructions to cancel order.

HOW DO I REPLACE WRONG PRODUCT?

We take utmost care to ensure the safety of the product and customer satisfaction. Unfortunately if you receive a wrong product please do feel free to raise a replacement request or refund for the particular product.

HOW DO I REPLACE PHYSICALLY DAMAGED PRODUCT?

We make sure the maximum for the safe delivery and quality of the product. To avoid hassle, please check the product is packed properly and there is no physical damage on the carton. If you are concerned, please do mind to call our customer support for further assistance.

IF MY PRODUCT IS OF DIFFERENT SIZE & DOES NOT FIT, HOW TO REPLACE?

ABSOLUTELY! you can replace the product. You can get the size exchanged within 7 days of the receipt of your order. Report your concerns by writing to our contact us form. We will do the needs and do the replacement with the right size.

  • Items that are used, worn, washed or soiled
  • Items which were sold as combos/sets are not eligible for return/replacement as individual items.
  • Items that have been returned without the original packing, tags or accessories accompanied with it.
  • Seal open branded items cannot be returned.

CALL THE CUSTOMER SUPPORT

+971 52 11 69 553